Policy

EFAH Sports – Shipping & Returns Policy

Last updated: March 2026

Shipping

At EFAH Sports, we aim to process and dispatch all orders quickly and efficiently.

Processing Time

All orders are processed within 1–2 business days.
For pre-order items, processing may take 7–10 business days.

Please note: Processing times exclude weekends and public holidays.

Estimated Delivery Times

United Kingdom

  • 48 Hour Tracked (via Royal Mail)

Europe

  • 4–6 business days

International (USA, Canada, Australia & others)

  • 6–10 business days

All orders are shipped with tracking.

Shipping Disclaimer

While we always aim to dispatch orders on time, delivery delays may occur due to circumstances beyond our control, including:

  • Weather disruptions
  • Flight delays or cancellations
  • Customs processing
  • Global or regional disruptions

EFAH Sports is not responsible for delays once an order has been dispatched.

Lost Packages

If your order has not arrived within 25 business days from dispatch, it may be considered lost.

Once confirmed as lost by Royal Mail:

  • You will be eligible for a replacement or full refund

Returns

We accept returns under the following conditions:

  • Items must be unused, unworn, and in original condition
  • Return requests must be made within 14 days of delivery

Non-Returnable Items

Due to hygiene and performance reasons:

  • Goalkeeper gloves that have been worn, used, or had protective film removed are non-returnable
  • Only unused gloves in original packaging will be accepted

Return Shipping

  • Customers are responsible for return shipping costs
  • We strongly recommend using a tracked service, as we are not responsible for lost returns

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Shipping costs are non-refundable, unless the item is faulty or incorrect

Exchanges

We do not offer direct exchanges.

If you require a different size or model, please place a new order.

Product Disclaimer

Product images are captured under professional lighting to highlight details and materials.

As a result, colours may appear slightly different in person due to:

  • Lighting conditions
  • Environment
  • Screen/display settings

These variations are normal and do not indicate a fault with the product.